What Can I Expect?

How do I book an appointment?

If you think you and your child could benefit from our support, then please get in touch with us to discuss the appropriateness of an appointment. Please contact us via email to book your free telephone consultation.


 When will I hear from you?

We will aim to email you back within 48 hours (excluding weekends and bank holidays) and will arrange over email a suitable time for a telephone consultation, as deemed appropriate.

If you feel that you need urgent help please contact your GP or NHS Direct (Tel: 0845 4647) for further advice. The type of psychological assessment and therapy offered in our practice is not suited to dealing with emergencies.

What happens in the telephone consultation?

This will be a chance for us to briefly discuss you and child’s situation so that we can determine whether we are the right service to support you or if not, to explore other suitable options for support.

If we decide that an assessment would be helpful, then we would book this in, usually within the following 2-4 weeks.

Do I need to do anything after the telephone consultation?

If we have agreed to meet for an initial assessment, we will email you a Registration Form, which you will need to complete and email back to us before the first appointment.

Please click the link below to view the Registration Form:


 What will happen at the first appointment?

In the first appointment one of us will meet with you, either with or without your child, to get an understanding of your concerns and to assess how we can be of help. This appointment usually lasts around 90 minutes.

During the appointment we will ask questions about your concerns, how long you have been worried, as well as more general information about your family, personal background, and your child’s development. It is also an opportunity to gain everyone’s perspectives on what the difficulties are and what your goal/s might be. At the end of the first session we will agree a plan together, which can include recommendations for further support, signposting to another appropriate service, further assessment or a treatment plan.

Where will you see me?

We aim to see you in your home. We can also arrange school visits depending on circumstances.

 It is possible to arrange therapy rooms when necessary.

Will you write to me?

At any point during or after our work together, we can write to you with a summary of our work to date and future recommendations. We can also write to other professionals, including your GP or your school, if we agree this would be helpful.

See ‘is this service confidential?’ for more information about when we would need to inform your GP or other agency.

 How often will we meet?

Following the assessment, if you decide to proceed with a recommended intervention we will jointly decide on an initial amount of sessions, their frequency and when we will review progress. This will depend on your child and family’s individual needs.

Is the service confidential?

All sessions are private and confidential (this also applies to sessions for young people whose therapy is being paid for by parents/carers). However, it can be helpful to share information, for example with parents, your GP, or a school, but we would always do this collaboratively with your permission before any action is taken.

In line with our professional duty and code of ethics, confidentiality will only be broken if we feel that there are significant concerns for a child or family’s safety or the safety of someone else. This can include passing information to appropriate external agencies, including social services or the police. Whenever possible this will occur in discussion with you about who should be told and how we go about sharing any information.

We will discuss your care in regular clinical supervision with another qualified Clinical Psychologist. This is to ensure that our work is of good quality and well considered, as well as to ensure that we strive to continue to maintain a high level of professional development, knowledge and expertise. It is also a mandatory requirement for all Clinical Psychologists to receive regular clinical supervision to maintain their professional registration. All personal details of children and families are made anonymous to the supervisor.

How is my personal information used and stored? 

We are legally and professionally obliged to keep clinical records of our work with you, however we take your privacy very seriously and all information is held securely and used solely for our professional use.

We keep computerised clinical records of our work with children and families, which are held via encrypted and password protected systems. If clinical letters or reports are sent to you or other professionals, this will only be done via secure email or via post if this is your preference.

If you choose to email us with personal information or documents, you may wish to send to us with password protection applied.

Any written or printed paperwork that arises from our work together is kept securely in a locked cabinet, although we aim to keep paperwork to a minimum to ensure the highest levels of confidentiality and information governance.

Your personal details will not be shared or passed onto anyone else. If you have any questions about record keeping, privacy and confidentiality, please do not hesitate to ask us about it further.

What if we have an emergency or a crisis?

The type of service we offer is not suited to dealing with emergencies. If your child is unable to manage between appointments, please contact your GP.

Alternatively, you could contact NHS 111 for advice or attend your local Accident and Emergency Department in the case of a mental health emergency. There are also charitable organisations such as Childline (Tel: 0800 1111; www.childline.org.uk), The Samaritans (Tel: 116 123; www.samaritans.org) who provide telephone support 24 hours; and Family Lives (Tel: 0808 800 2222; www.familylives.org.uk) who provide help and information on parenting issues.

You can also discuss with us about making an onward referral for you to another appropriate specialist service.

Is there a Therapy Contract?

Yes. It is important that both the Psychologist and family are clear about the expectations and boundaries of the therapeutic work. It can help to have these written down, and we can also discuss these more fully when we meet. The following link shows shows our standard therapy contract, which can be amended on discussion, to be agreed and signed by both the family and your Psychologist.

Therapy Contract